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Refund policy

Last updated

On this page
  1. Full refunds
  2. Partial refunds or extensions
  3. When we do not give refunds
  4. Subscriptions
  5. How to ask for a refund
  6. Your legal rights

Caribbean Hotel Jobs is free for job seekers, always. You will never be asked to pay to search, apply or be contacted by an employer. If anyone asks you to pay for a job through our site, it is a scam: please report it.

Posting jobs is currently free for employers too. This policy explains how refunds will work when we offer paid services for employers, such as featured listings or job packs. The price, what you get and how long it lasts will always be shown before you pay.

Full refunds

You can get a full refund if:

  • you ask within 14 days of paying and have not used what you bought (for example, a job credit you have not spent, or a featured listing that has not started), or
  • you were charged twice or charged the wrong amount, or
  • we could not provide what you paid for because of a problem on our side.

Partial refunds or extensions

If a paid listing could not be seen for more than 48 hours in a row because of a problem on our side, we will extend it by the time lost. If you prefer, we will refund the unused part instead.

When we do not give refunds

  • Once a paid listing or upgrade has gone live and the 14 days have passed, or after it has been used.
  • When a listing is removed because it broke our terms or posting guidelines, for example a fake job or asking applicants for money.
  • When you close a job early because you have filled it. You are welcome to reuse unused time or credits where the service allows it.
  • For the number of applications a job receives. We cannot promise how many people will apply or that you will hire someone.

Subscriptions

If we offer monthly or yearly plans, you can cancel at any time. Your plan stays active until the end of the period you paid for, and you will not be charged again. We do not refund part of a period, unless the law where you are requires it.

How to ask for a refund

Email hello@caribbeanhoteljobs.com from the email address on your employer account, with your invoice or receipt number and the reason. We reply within 5 working days. Approved refunds go back to the card or account you paid with, normally within 10 working days, depending on your bank.

Please contact us before disputing a charge with your bank. We can usually sort it out faster.

This policy does not take away any rights you have under consumer law where you live.